Wednesday, July 24, 2013

Disconnections in Communication

There are four elements that cause disconnection in communication.

Diagnosis: (judgement, analysis, criticism, comparison) if verb "to be" is used there is judgement

Denial of responsibility: avoiding taking responsibility in one self's thoughts, feelings and actions. For example: "I smoke because all of my friends do" one person choose to smoke, their friends are not making him/her smoke.

Demand: Request are to fulfill needs but they are not mandatory, someone may or may not do it. A demand is mandatory, if not done there will be consequences. 

"Deserve"- oriented language: the title has judgement in it, while compassion is blurred with merit punishment

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